FAQ — Better Than Matcha (Premium Coffee)

1. What is Better Than Matcha?

Better Than Matcha is a premium coffee brand inspired by the minimalist, wellness-focused matcha universe. Our mission is to elevate coffee through a serene, refined, modern ritual.

2. Why the name “Better Than Matcha”?

The name plays with contrast: premium coffee presented through matcha-inspired aesthetics. It’s unexpected, intriguing, and communicates a fresh, modern take on coffee culture.

3. Where does your coffee come from?

Our beans come from sustainable, traceable farms in Latin America and East Africa. Origins may vary depending on seasonal harvests.

4. Is your coffee organic?

Some of our coffees are certified organic depending on availability. Each product page clearly states whether it is organic.

5. How is your coffee roasted?

Our coffee is roasted in small batches by an artisanal roaster. We specialize in light-to-medium roasts to enhance natural aromas and deliver a smooth, balanced cup.

6. Is your coffee suitable for people sensitive to caffeine?

Yes, we offer low-caffeine and decaf options while maintaining a premium flavor profile.

7. How should I store your coffee?

For optimal freshness:

• Keep it in its resealable packaging

• Store in a cool, dry place

• Keep away from heat and direct sunlight

Consume within 4–6 weeks after opening for the best flavor.

8. Does your coffee work with all brewing methods?

Yes. Our coffee is compatible with:

• Filter coffee makers

• Espresso machines (manual & automatic)

• French Press

• Aeropress

• Moka pot

• Pour-over (V60, Chemex)

Each product page includes a recommended brew method.

9. Do you offer coffee subscriptions?

Yes. You can subscribe to your favorite coffee and receive it monthly at a reduced price, with access to exclusive batches.

10. Do you ship internationally?

Yes, we ship worldwide. Shipping fees and delivery estimates are calculated at checkout.

11. What are the delivery times?

Typical delivery times:

• 2–4 business days within France

• 4–7 business days within Europe

• 7–14 business days worldwide

12. Can I return my order?

For food safety reasons, opened products cannot be returned. However, if your order arrives damaged or incomplete, we will replace it immediately.

13. Do you collaborate with influencers, brands, or cafés?

Yes. For partnerships, please contact us via the “Collaborations” page or reach out directly.

14. Do you offer gift options?

Yes. We provide premium minimalist gift sets with custom packaging options.

15. How can I contact customer support?

You can reach us at:
support@betterthanmatcha.com
Or via the contact form available on our website.